During a recent after-dinner trip to a favorite ice cream eatery, I happened into the ladies’ room. Hanging next to the sink was a detailed and illustrated explanation of how to wash your hands. Honestly, do any of us really need a primer on how to wash our hands? Of course not! But this national chain ice cream eatery was practicing what most of corporate America knows is vital to running a business: Standard Operating Procedure (SOP). If they wanted their employees to properly wash their hands, they were going to spell it out, step by step.