Kathy Mills Chang and KMC University
Perhaps as with most businesses with dynamic and visionary CEOs, the history of Kathy Mills Chang, Inc., and its training and implementation arm, KMC University, is in many ways the history of Kathy herself. All of us here, whether we are chiropractors, Certified Medical Compliance Specialists (MCS-Ps), coaches, or support staff, found our first encounters with chiropractic to be profound and life-changing. Having seen our health and the fabric of our lives so positively impacted by the principles and practice of chiropractic, we all share the same goal: to give back to the profession that has given us so much, and to keep chiropractic at the center of healthcare conversations and awareness.
From Insurance CA to CEO
For Kathy Mills Chang, who had long suffered from asthma, that first encounter was in 1983, when she became an insurance CA—and a chiropractic patient. Her health and her life path were both transformed. Between 1983 and 2007, Kathy built, managed, and coached many high-volume chiropractic and multidisciplinary practices throughout the country, and served as the American Chiropractic Association’s primary staff contact for coding, insurance, Medicare, and other practice management issues.
When Kathy founded Kathy Mills Chang, Inc., in 2007, she was already an international lecturer, author, columnist, seminar leader and trainer. It is her vision that leads our team to stretch a little further every day to make sure every single one of our clients and customers reaches new heights in practice profitability and safety. We help doctors make and keep more money by streamlining effective and predictable financial systems, solving coding and documentation dilemmas, creating effective patient financial systems, and providing support on the latest in Medicare, compliance, and reimbursement.
Kathy Mills Chang, Inc., is our parent company, working in partnership with industry leaders, trusted affiliates through our Alliance Partner Consulting Contracts, and with state and national associations and chiropractic colleges to serve the profession.
KMC University is where we consult, coach, train and teach on chiropractic reimbursement and compliance topics like Medicare, documentation, billing, collections, coding, and HIPAA. KMC University offers reimbursement and compliance solutions both a la carte in a variety of packages, and via customized coaching and accountability without long-term commitments. For more on KMC University, what we do and how we do it, click here.
Although we are well-versed in chiropractic, our unique combination of team members and their diversity of experience in the profession gives us a 25,000-foot view of your practice with a necessary objectivity that’s difficult for DCs in the trenches to perceive. Whether multi-disciplinary or straight chiropractic, we’ve been there and done that.
The Big Picture
We know that DCs are passionate about the treatment, the need for the patients to receive the treatment, and the need to be reimbursed for that treatment. Sometimes those passions conflict with each other, and the ensuing frustration doesn’t leave room for a big-picture viewpoint. We’ve worked with the ACA, we’ve worked with the Centers for Medicare & Medicaid Services (CMS) on Medicare issues, and we are chiropractors who became consultants. As such we’re several levels removed from the actual patient experience, which allows us to trust the systems and the policy or law. There is often more than one way to solve a problem and, with this knowledge, it allows us to look for the twists and turns in the rules that will best serve a client. Likewise, by understanding what you can’t do, it opens up a world of possibility for what you can do. That gives us a unique perspective to advise clients on ways to keep a robust reimbursement department, while staying safely on the right side of the law.
...Not only is the Library impressive, but our one-on-one coaching with our Subject Matter Expert, Jill, was what really got us through this process. Jill got us set up with a portal to organize our work and keep us on task, coached us via phone call to discover any risks and resolve them, and continued to meet with us until all our assignments were completed. We still have some things to finish up throughout the remainder of the year, but Jill expertly trained us so that we can stand on our own from here and complete the process ourselves. To me, the ability to feel confident enough in this process to continue on my own is the most valuable thing, and Jill and KMC have provided us with that ability...