Business Essentials

A client made a very insightful observation recently. He told us, “We’ve been in practice long enough that we’re probably way cockier than we need to be.” Anybody out there feel an “ouch” on that one? It’s dismayingly easy to get cocky and fall for the illusion that because procedures and policies are in place, the practice is safe and compliant, and its systems can basically run on autopilot.