Posted by Team KMCU on Feb 7, 2025
Filter Blog
NOTICE: Changes to Medicare Interactive Voice Response System
Hot Topics from the KMC University HelpDesk
Big changes are coming to the way you verify Medicare Part B eligibility! CMS has mandated that all Medicare Administrative Contractors (MACs) disable the Interactive Voice Response (IVR) eligibility check by March 31, 2025 — and some MACs are shutting it down even sooner. If you rely on IVR, it’s time to pivot!
In this video, we discuss the best alternatives, including using your MAC’s online portal to access essential beneficiary information. Stay ahead of these updates and ensure your practice remains compliant and make sure you sign up for provider access on your Medicare Administrative Contractor’s website. Here’s a hint: always ensure the doctor is the LSO and then give delegated access to the staff as needed.
Comments on Medicare IVR Eligibility Check Ending – What You Need to Do!