HELPDESK SPECIALIST/LIBRARY MEMBERSHIP ADVISOR
I began my chiropractic career 18 years ago. I have an Associates Degree in Office Management and a Certificate in Health Science. I am also a Licensed Clinical Chiropractic Assistant in the State of Maine. I am a member of the Bangor Chapter of the American Association of Professional Coders (AAPC) and the Helpdesk Specialist for KMC University. I began my Chiropractic Career as a billing clerk and worked my way up to Insurance Billing Manager. I also serve on the Maine Chiropractic Assistant Association Board as their consultant and help facilitate the licensing class for Clinical Chiropractic Assistants. The Chiropractic Profession brings me such joy and how it helps people as it certainly saved my life.
I live in Central Maine with my Golden Retriever Jordan. I have a grown son who I absolutely adore.
Quick Tips from Rachel:
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PEACE. OF. MIND. Peace of Mind for our office and our patients. I have learned so much on doing things the correct way and have so much more confidence when dealing with insurance and collections. I sleep better at night knowing we are on the right track and have come such a long way. Our staff is more confident in verifying insurance, explaining, and checking people out than ever before. This has given our patients a much better experience and they have more trust in us knowing we understand these things. It is an honor to us when a patient chooses our office. We want to be the best we can be from their initial contact, treatment, and checkout experience. Because of KMCU, our patients now have an even better experience and our office staff take ownership in making that experience as best as possible.



