HELPDESK SPECIALIST/LIBRARY MEMBERSHIP ADVISOR
I began my chiropractic career 18 years ago. I have an Associates Degree in Office Management and a Certificate in Health Science. I am also a Licensed Clinical Chiropractic Assistant in the State of Maine. I am a member of the Bangor Chapter of the American Association of Professional Coders (AAPC) and the Helpdesk Specialist for KMC University. I began my Chiropractic Career as a billing clerk and worked my way up to Insurance Billing Manager. I also serve on the Maine Chiropractic Assistant Association Board as their consultant and help facilitate the licensing class for Clinical Chiropractic Assistants. The Chiropractic Profession brings me such joy and how it helps people as it certainly saved my life.
I live in Central Maine with my Golden Retriever Jordan. I have a grown son who I absolutely adore.
Quick Tips from Rachel:
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I am writing in regards to the KMC Compliance program my office signed up for. At first, I thought it would just be a program to look at our office and make sure we were doing things correctly, but as the meetings went on I realized the KMC program provided a ton of information at my fingertips. I have worked in chiropractic offices for 12 years (and currently work in two), and this is the first time I finally felt like I was receiving the answers to 'grey area' questions I've had for quite some time. I absolutely love the training videos, and the one on one meetings with you were greatly appreciated. We got knowledgeable and personalized answers based on our practices needs. I highly recommend this program to any practice considering it, having doctors and staff trained in this is an absolute necessity if that practice is accepting insurances. Thank you for all your help with making sure our office is compliant and has the knowledge to continue dealing with all the rules and regulations of very confusing insurance policies.