QUALITY ASSURANCE/EDITING
Penny Gage (BA in English Literature, MS in Adult Education) – Penny was raised in Massachusetts, but had the good sense to move to Maine once she was grown. There, she took a job at L.L. Bean and focused her professional career on training and customer service. She has designed and implemented learning programs based on the principles of adult education including the concepts of Multiple Intelligence, Accelerated Learning, and Herman Brain Dominance.
After leaving the corporate world, Penny co-founded RAS Learning, a business consulting firm. During that time she was a ghost writer for several training manuals and was a nationally acclaimed facilitator. Recently, her great love of grammar and the written word led her to KMC University and her position as proof reader.
As a lover of all nature—particularly the ocean—Penny relishes all that Maine has to offer. She is a people’s advocate, an animal lover, is active in her local community, and above all, she has six beautiful grandchildren she adores.
Since we have been implementing compliance, we noticed that our claims have been processed better with increased collections and decreased denials! The copay collections have improved and asking for the patient responsibility is easier because we know what to ask for, and we can confidently collect while the patient is in the office rather than having to rely on sending out patient statements.