Open Icon Key
PS-101
Over the Counter Collections

Ensure your collection success and decrease your need for after the fact collections in your practice.

Permanent Access
$49.00

Learn More

This lesson will direct the doctor and team members in the steps necessary to complete the process of installing a successful over the counter collections system in your practice. Because you will have will have completed the prior Patient Financial System Lessons, you are prepared to put the finishing touches with this Lesson. It is designed to add to your solid foundation specific tips, scripts and systems to ensure your collection success and decrease your need for after the fact collections in your practice.

  • How to simplify and improve your Front Desk collections process
  • How to master the over-the-counter collections process on the first visit and beyond
  • Ensure you are always collecting 100% of your cash –profit center items, as they are sold
  • Clearly define how you communicate as a team to update a patient's financial agreement, if he gets substantial new services added to his active care-plan

In-Office Collections Procedures Implementation Guide

Fact Sheets:

  • Over-the-Counter Collections
  • Cash Profit Center Collections
  • Role Play Instructions for In-Office Patient Collections

Pop Quiz:

  • Over-the-Counter Collections PQ

Quick Questionnaire:

  • Communicating Services Added to Active Treatment Plan

Rapid Tutorial:

  • Over-the-Counter Collections

Sample Policy:

  • Over-the-Counter Collections Policies

Topical Overview Training:

  • EMERGENCY - Collections Have Fallen and Can’t Get Up!
Close