The Three Most Important Calls Your Financial Department May NEVER Make
If we could count on every single bill sent to an insurer or patient to magically return paid in full within 7 business days, we would not need the extra team members that we have. Alas, we know this isn't true. Because of this, we must have outstanding financial department systems that include outgoing phone calls and efforts to secure payment that is due the office. One of the most neglected systems in most financial departments is the organized, systematic, flow of phone calls to follow up on unpaid bills. Whether we are reacting to mistakes we find on checks received or pouring over aging reports, without phone calls out of the office to both insurance companies and patients, we’ll be managing our financial department in a constant reactive mode. This is no better than constantly putting out fires. In this webinar, we’ll cover techniques for calling on claims and setting internal stops to remind you when expected money is due or additional action is necessary. The system and scripting taught in this webinar alone are enough to transform most practices into collecting machines.
This inter-active webinar will explore the three most important calls your financial department may not be making. Chances are, they are making them, but with no regularity. This training seminar will deliver the following outcomes:
1) You will learn how to properly budget team members' time to include follow up calls on unpaid bills.
2) You will begin to master the internal system for keeping track of follow up actions and calls necessary to both patients and insurance companies.
3) We'll discuss customizing how to keep internal financial notes in your practice management software or system.
4) You will understand the most systematic way to tackle an accounts receivable aging report and the unpaid claims on it.
This webinar is a must-see for any practice who bills and collects from insurance or patients. Without these systems and scripting, it's easy to let this important system drop to the wayside, but collections will suffer 100% of the time!
Join us with your team and watch how these systems will solidify your financial department and make collections predictable again!
